How do severe discontinuities like the COVID-19 impact business, finance, technology, government, and even our way of living and working? Here we explore 25 key aspects of The Big Divergence, seen from the point of view of customers —both individuals and businesses—are longing for.
Now is the time—the opportunity—for those who can step up to give guidance to people, businesses, society and government. It is the time for those who can explain what a good next normal should look like, and how we get there. This is the time for all of us to engage as leaders, to identify, test, learn, and implement paths. Now is also your time to engage with the questions asked in this article, to set early leadership in building your action plan, and to join and co-lead conversations on these ideas.